Privacy Policy
INTRODUCTION
This Privacy Policy describes how your personal information is collected, used, and shared when you visit, contact, or make a purchase from LIRN, including but not limited to https://www.lirn.net or https://proxy.lirn.net (the “Site”).
As part of using LIRN’s products and services, browsing our websites, and contacting the business, data and information is collected. This Privacy Policy sets out LIRN’s approach to safeguarding and maintaining the privacy of that personal information, and explains what data is collected, how it is used, and the rights individuals have over that data.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Please note that certain functions on the Site will not function correctly with cookies disabled.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a product inquiry, request for information, purchase or attempt to make a purchase over the phone, via email, or through the Site, we may collect certain information from you, including your name, email address, telephone number, job title, billing address, shipping address, company information or academic affiliation, payment information (including credit card numbers or electronic check routing information), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information, and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for fulfillment, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Communicate with the vendors who license content to you;
- Deliver services to you;
- Usage reporting;
- Handle payments;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns), and to diagnose and troubleshoot access issues or abusive access to the Site or 3rd party websites that you use LIRN servers to access.
SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information with third parties to help us use your Personal Information, as described above.
You can read more about the third parties that we work with, and how they use your Personal and Device Information here:
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Company |
Purpose |
Privacy Policy |
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Stripe |
Payment Processing |
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Xero |
Accounting |
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Bookkeeper360 |
Bookkeeping |
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Web Analytics |
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AdWords |
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MailChimp |
Email Lists |
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Salesforce |
Customer Relationship Management |
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SurveyMonkey |
WuFoo Web Forms |
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Zoho |
Librarian Service Tools |
THIRD PARTY CONTENT PROVIDERS
When you access or attempt to access content through the Site, the 3rd party that manages the licensing and controls access to the content may also leverage Device Information to fulfill your request. While this Device Information — especially cookies — will not originate from the Site, it may travel through the Site in order to allow you to successfully access the content from the 3rd party services. Some of the services require us to share certain Personal Information for licensing purposes, or platform functionality (for example, saved searches, personal bookshelves, saved citation lists, etc.).
You can read more about how the services use your Personal and Device Information here:
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Vendor |
Privacy Policy |
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ACM |
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Alexander Street |
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APA |
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AtoZdatabases |
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CABI |
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EBSCO |
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Elsevier |
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Emerald Publishing |
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Fastcase |
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Gale |
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HeinOnline |
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IEEE |
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Infobase |
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OVID |
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Oxford University Press |
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Primal Pictures |
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ProQuest |
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Springshare |
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Statista |
If you are an administrator of an institution with a subscription to a service, we will use your details to communicate with you about your institution’s subscription and related services. If you supply us contact information of your colleagues, we may include a reference to you when we contact those individuals with communications about the Service.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data.
In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices, addition of new services, or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@lirn.net or by mail using the details provided below:
Library and Information Resources Network, Inc.
Attn: Data Privacy
PO Box 4755
Clearwater, FL, 33758 United States