Need a little help? You're in the right place.

To aid our members in completing the annual IPEDS Library Survey, LIRN has created a playlist of videos showing how to access usage reports from each vendor. We also have several documents available that break down the process into easy to follow steps:

• IPEDS Reporting of LIRN Resources
• Title Lists & Resource Counts form LIRN
• Acquiring Usage Reports for LIRN-subscribed resources 

LIRN’s platform can integrate with any LMS platform that supports the LTI standard. To receive information on how to setup LTI for your LMS, please email support@lirn.net the LMS that you are using (Canvas, Moodle, Blackboard, etc)and the hostname that your LMS uses (e.g. university.instructure.com), and we will send step-by-step instructions to make setup a quick and painless process. If you have any questions or run into any issues, we are here to help you get setup.

Please check with your library or learning resource center for these credentials. LIRN will not release login information to students, but if you mail  support@lirn.net, we will send you the contact information of someone at your institution who will be able to help you.

LIRN has created a document to help members access the COUNTER reports from the vendors:

• Acquiring Usage Reports for LIRN-subscribed resources.

If you have additional questions or need help accessing the vendor reports, please contact  support@lirn.net

LIRN has produced a document which outlines how to obtain title lists directly from the vendors.

Since LIRN maintains the access systems for the majority of our members, many times we can diagnose and resolve the issues directly without needing to escalate to the vendor for support. If we do need to escalate an issue to the vendor, we can manage the support case and let you know when the problem has been resolved.

To help diagnose the problem that you are running into, please email  support@lirn.net. Please include a screenshot, the contents of the location bar in your browser, and the time and date that the problem occurred. Please note: if you copy and paste the screen shot into a Word document, it often becomes unreadable, so attaching the screen shot image directly to the email is preferred.